Privacy policy

This Privacy Policy is based on General Data Protection Regulation, it refers to gathering and processing of your personal information, to the application of cookies on our website www.c-moon.com, how we process, use and protect your personal data, and to your rights concerning your personal data.

OUR FUNDAMENTAL PRINCIPLE IS PRIVACY AND PROTECTION OF PERSONAL INFORMATION

Privacy and protection of personal information are human rights.

We have a duty to take care of individuals of which we gather, process and store personal information. Personal information can and will be gathered and processed only when it is absolutely necessary.

C-Moon holds to the following principles in order to protect personal information:

We collect only necessary information
We use personal information only for purposes that are listed here
We do not store personal information if no longer necessary
We never sell, borrow, distribute or publicly disclose personal information
We do not send personal information to third parties without your knowledge
We do not use any automated processing and decision making or profiling
We do not transfer personal information outside of EU/EEA
We are continuously ensuring that personal information is securely stored.

It is important to read this Privacy Policy and we hope you will take the time to do it. We tried to make it as clear as possible and understandable to everyone, to keep your full confidence in the way that we handle your personal information.

If, after reading them, you will have further questions about the protection of personal data or you want to share your ideas and recommendations, please contact us via e-mail info@c-moon.com.

We regularly improve our Privacy Policy to improve the protection of your information. This Privacy Policy has been updated on August 10, 2020.

PROCESSING MANAGER

Processing manager of your personal information is:
C-Moon d.o.o., Goranska 7, 51218 Čavle, Croatia

WHICH DATA C-MOON COLLECTS AND PROCESSES

In order to maintain the functionality of the website and enable the services that visitors request, this website in certain cases collects and processes the personal data of visitors.

Although you can use our website without giving any personal information, after you contact us via our contact form or directly via our email address, C-Moon will collect your personal information.

The information you provide (such as your name, surname, e-mail address, telephone number, organization, address of your website) or send via direct email will be processed and stored so we can contact you and respond to your request.

If you are under the age of 16, you must provide parental consent before providing personal information.

COOKIES

On our website we apply so-called cookies – text files placed on your computer by the internet browser that you are using. Files are created when the browser on your computer or mobile device loads a visited network destination, which then sends the data to the browser and creates a text file (cookie). The browser retrieves and sends the file to the network destination server (place, page) when the user returns to it.

Cookies are used for the functioning of all features of the website and a better user experience, and can be temporary (they are stored only during the visit to the website) or permanent (they remain stored on the user’s computer even after the visit).

Third-party cookies are used by our website to obtain statistics on traffic and how to use our website. The data collected includes the user’s IP address, browser, language, operating system, and other standard data that is collected and analyzed exclusively in anonymous and mass form. C-Moon websites do not contain cookies that allow you to run programs or install viruses on your computer.

Our websites use Google Analytics statistics, and you can find third-party cookie policies in Google Analytics. We may from time to time collect information about how users use our website using other tools similar to Google Analytics. In accordance with your consent, Google analyzes your use of this site on our behalf, in order to monitor the interest of visitors to our site for certain products from our offer. Information that Google collects about your use of our website (e.g., homepage URL, pages visited by you, the web browser you used, your language settings, your computer system, or display resolution) is transmitted to the Google server in the United States., are stored there, analyzed, and the result is made available to us in anonymous form. Your usage data is not linked to your full IP address.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

If you are concerned about cookies, most internet browsers allow you to disable cookies. You can set your browser not to accept cookies, and the above websites give you instructions on how to remove cookies from your browser and how to make full use of our website.

INFORMATION SECURITY

When C-Moon collects information about you, we ensure that your personal information is protected from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal information that is transferred, stored or otherwise processed. This is done through appropriate professional technical measures.

C-Moon has implemented security measures to protect the personal information you share with us, including physical, electronic and procedural measures.

If you choose to contact us via the contact form on our website or directly by email, none of the information you disclose will be stored on this website nor will it be transmitted or processed on any third party. Instead, the data is collected in the form of an email and delivered to us via the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by the TLS protocol (sometimes known as SSL) which means that the content of the email is encrypted using SHA-2, 256-bit cryptography before sending over the Internet. Email content is then decrypted by our local computers and devices.

We use a global reference platform for cloud services to ensure the highest level of data protection, both for our internal documentation and for your personal data, whereby your personal data is securely stored on servers exclusively within the EU.

HOW WE TREAT YOUR PERSONAL INFORMATION

We process the collected data, as well as data that we have learned on the basis of providing services to visitors and clients and in doing business with individual clients, for the purpose for which they were provided, ie for the use of our website, providing desired services and to provide you with information about products or services you can use.

C-Moon uses this information to provide you with a more efficient customer service, to facilitate your use of the Website by eliminating the need to enter the same information frequently or to tailor the Website to your personal preferences and interests.

C-Moon does not sell, rent or lease a list of visitors to its site to third parties.

We work with partners that help us provide and improve our services and make our direct communication with you more efficient. We provide access to your personal data to authorized external data processors for the purpose of processing personal data for our company on the basis of our explicit instructions and through concluded contracts. These partners are obliged to strictly respect the obligation of confidentiality in accordance with this Policy and the agreements we have concluded with them and in accordance with the obligations under the General Data Protection Regulation. We are selected external processing executors who ensure the delivery of products and services, accounting and bookkeeping services, IT services and business application maintenance services, legal services and other services related to the subject of our company’s business, without which we would not be able to ensure compliance of our contractual obligations to you and ensure you a high level of quality of our services.

Granting access to data to other legal or natural persons is always limited to the extent necessary to achieve the purpose for which the data were collected. At the same time, we guarantee that as part of our processing of personal data, it is not transferred to third countries outside the European Union.

YOUR RIGHTS

You are free to contact us at any time for the purpose of:

ACCESS all personal information that C-Moon has collected about you
CORRECTIONS of personal information that C-Moon has about you
DELETION of all personal information that C-Moon has collected about you
RESTRICTIONS on the processing of your personal data by C-Moon
OBJECTIONS to the processing of your personal data by C-Moon
REQUESTS for your personal data that C-Moon has, for the purpose of transfer to a third party.

If you wish to exercise any of the above rights, please feel free to send an inquiry via our contact form on the website or send an email to info@c-moon.com or send your request via mail to C-Moon d.o.o., Goranska 7, 51218 Čavle, Croatia and we will respond no later than the next business day, completely free of charge.

RIGHT TO COMPLAINT TO THE COMPETENT SUPERVISORY AUTHORITY

You can lodge a complaint directly with the competent supervisory authority at any time, in particular in an EU country where you have your habitual residence, place of work or the place of the alleged breach, if you consider that our processing of your personal data is not lawful.

Direct contacts of the Croatian national supervisory authority are:

CROATIAN PERSONAL DATA PROTECTION AGENCY (AZOP)
Fra Grge Martića 14
HR – 10 000 Zagreb
Telephone: +385 1 4609 000
Fax: +385 1 4609 099
E-mail: azop@azop.hr
Web: http://www.azop.hr

PROMOTION AND SALES

We would like to send you information about our services that may be of interest to you.

After we establish the first direct contact and after you submit your personal information via the contact form on our website, we will respond to your request and separately ask you for your consent for any further promotional activities towards you. We will not provide any promotional activity without your consent.

If we already have established business cooperation, based on our legitimate interest, we retain the possibility of contacting you about news and possible ways to expand our business cooperation.

You have the right to request the termination of any of our promotional activities at any time and we will fully respect your choice.

DATA BREACH

We will report any personal data breach to AZOP as the competent data protection supervisory authority within 72 hours of the breach, if we determine that the personal data has been breached, and take all actions and measures to mitigate any consequences for your privacy.

IMPROVING THIS PRIVACY POLICY

We reserve the right to periodically adjust and improve the text of this Privacy Policy, primarily for the purpose of respecting legal changes, that is, changes in the purposes and methods of processing.

However, we will not restrict your rights under this Privacy Policy or applicable law.

In the event of a change in the rules that may affect your rights, we will notify you in a timely manner and directly in an appropriate manner.